What our customers say about us
Comments
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Rinat Ganiyev was polite, knowledgeable and very professional. Diagnosed and fixed our issues. Taught me about some recommended maintenance. Could not be more grateful and thankful!
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Rinat came over to fix the water dispenser in our Subzero refrigerator. We was very courteous and professional. He took the time to diagnose the issue and fixed it. He also ordered the part to address the loud noise of the dispenser.
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Excellent service
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Excellent service; issues completely reversed; timely response; reasonable rates.
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John Meyers was our technician today. He was courteous, knowledgeable and able to fix our Wolf Microwave. I highly recommend First Rate Appliance for all your appliance needs. They are awesome! I have never had a bad experience with them. They are always dependable, timely and knowledgeable.
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John Meyers came to our home today to fix our Wolf microwave. He was very knowledgeable and diagnosed the problem right away. He was even able to complete the repair which made me so happy. I highly recommend First Rate Appliance for all your appliance needs. They are well organized, timely and competent with all appliances. We could not be happier with the appointment today.
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Michael was very professional and efficient. He completely the job quickly and neatly and the subzrro problem has been resolved.
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What an excellent service visit! My technician, Rinat, was professional, knowledgeable AND so polite. His Asst, Gideon, was an excellent help and also so polite. And my issue was fixed in no time with a thorough explanation. Much appreciated!
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Rinat went above and beyond our expectations when he fixed our Cove dishwasher. He is a skilled technician and a very nice person. He patiently explained the work he did and answered all of our questions. We are very grateful for the prompt and excellent service he provided.
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The technician, Rinat Ganiyev is very professional and knowledgeable to check all the issues for today’s service. He is very patient to understand our concerns and resolve the issues. We are pleased with his service.
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Rinat and Charles arrived early, provided excellent advise, got a quote for me within 10 minutes, and were exceedingly kind and professional.
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The technicians were experts in performing the task at hand. They took care to ensure the counters were protected and demonstrated in depth knowledge in servicing the speed oven.
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I have only positive things to say about my experience with your service. John Meyers, the technician, arrived on time, was very knowledgeable and was a pleasure to have in my home. Xu66
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Rinat Ganiyev was very professional and knowledgeable. He dis a great job with our appliances.
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John Meyers came by to service our wolf outdoor grill. He was very friendly, knowledgeable and explained things in a way I could understand them. Also offered to take his shoes off before walking in the house, which was nice but not expected. John was able to diagnose the issue, provide solutions and answer all of my questions. Couldn’t be happier with the appointment and outcome.
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The service technician, John Meyers was professional, pleasant and knowledgeable. He is definitely an asset to First Rate Appliance. Would recommend them highly.
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John was very informative and efficient! He maintenence our refrigerator, stove, and dishwasher and work quickly and explained everything completely.
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Rinat Ganiyev is a tremendous representative of your company. He was extremely polite and personable in addition to being an efficient worker.
I was working against the clock so was probably hurrying him a little bit to get to my next appointment, but he did not complain. -
John was professional and helpful
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Outstanding Appliance Repair Service from John Meyers!
I couldn’t be more pleased with the service I received from John Meyers. From start to finish, the experience was absolutely top-notch. John arrived on time, was extremely professional.
What really impressed me was his attention to detail and commitment to making sure everything was perfect before leaving. He even shared some helpful maintenance tips to prevent future problems. -
John and his colleague were fantastic. Very competent, addressed my issue quickly and professionally. 1st rate in every way.
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John and Charles were great and very professional! Would recommend/ use them again!
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Most reliable, responsive and clean service rep ever. Thank you to John and Gideon.
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Great service John Meyers was totality professional !!!
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They were great!
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Excellent service from John and team. Deep product knowledge, efficient courteous and helpful.
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John and Charles were friendly professional and courteous. I highly recommend the team to service your appliance needs
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Excellent experience! John is a very professional and courteous technician. Repaired our Subzero fridge quickly and set us up for yearly maintenance.
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I have used First Rate multiple times. They always deliver on time and do excellent work
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All went very well, and I enjoyed meeting John and Jack.
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Thank you so much, your technician John Meyers who was extremely knowledgeable and efficient.
Also so nice to see a son learning from his father the work ethics of his profession
I would recommend your company
🏅🏅🏅🏅🏅 -
Amazing service. Very professional. Easy to work with. 100% recommend
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Quick thorough and excellent service. John arrived on time, diagnosed our issue quickly. And provided instruction on how to best use our appliance features. We highly recommend First Rate Appliance for their honest, knowledgeable, and fair services.
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5/5 Stars. It was my first time using First Rate Appliance and I couldn’t be more pleased. John was very knowledgeable about subzero and able to fix my freezer issue quickly. They will be my go to if I have any more problems.
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⭐️ ⭐️ ⭐️ ⭐️ ⭐️
John M. got my Wolf oven back in good working order. He is very knowledgeable about Wolf and Sub-Zero products.
It was a pleasure meeting his son, Jack, who wants to emulate his father. I will ask for him again. -
5/5 stars. John was very good. Couldn’t be happier.
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Great job!! Quick, clean, very professional.
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I had a great experience with John and Jack. They were friendly, thorough, and clearly knew what they were doing. John took the time to explain everything and made sure the job was done right. I truly appreciate his their work and would happily call them again. “What a good master, what a good apprentice”
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John and his assistant Charles were very knowledgable and courteous
They helped identify that we may have an issues due to faulty insulation and what next steps we should take -
I was very happy with our technicians, John Meyers & helper, who diagnosed our problem with the freezer door suctioned shut. Explanation was given & parts ordered. Quick service too. So thankful!!
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Outstanding service!
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Excellent service techs. Came out today to repair a leak from my sub zero fridge. John was very knowledgeable,and polite.
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Awesome, quick service and it was repaired the first time.
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5- star service! John M. was out today to service my Wolf stove and fix a broken light switch. He was extremely knowledgeable, not only with the stove but also recommended annual service on my subzero units and explained how to keep them all running optimally. I highly recommend the first rate team.
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First rate has been my go to Appliance group for nearly a decade. Everyone who has come to service my appliances, has been friendly and reliable.
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First Rate handles my wolf and sub-zero’s. They are reliable and always responsive. Yesterday I met John Meyers. Great guy!
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John Meyers was very professional and thorough. I have been using this company for years and their service matches the quality of Sub Zero products.
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Excellent service from John. Very professional, respectful, knowledgeable, and informative.
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My experience with First Rate has been great. The office and service staff is professional, friendly and knowledgeable. Everyone listens to your concerns and explains clearly what needs to be done. I have used them twice. Both times they were on-time and efficient. I’m thankful to have such a great team available.
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Could not be happier with the customer service from this company. John M was fantastic and was a pleasure to work with. Took care of replacing the part on my oven expertly and was so professional and so very nice! Couldn't recommend this company and John more!
"As a homebuilder, I've dealt with a lot of repair companies and I've never worked with one as amazing as these guys. Mike L. was the lead tech on my job today and he not only was able to solve every problem, but his attention to detail and professionalism were amazing. If you need Sub Zero, Wolf, or Cove repair, don't hesitate calling these guys!" - Tony C.
(Google Review)
We're sending you this message to show our appreciation for the work done during the service of our Sub-Zero refridgerator. We sincerely appreciate the experience of the flawless professionalism and the impeccable attitude by Bernie your Sub-Zero specialist. We can't say enough how we're impressed by Bernie's skill and most importantly his demeanor and pleasant attitude. We thank Bernie and your company for a job well done!"
"Great repairman, Shawn was friendly, knowledgeable and thorough"
"Appreciated the call by the service rep giving his anticipated arrival time to provide his service"
" This was my first experience with First Rate Appliance - 5 stars!! #1-same day service, #2-so professional and efficient, #3-very respectable and friendly service staff, #4-very knowledgeable professionals, #5-super clean, #6-all the parts for my 1996 Sub Zero were on their truck and ready for installation and #7-individuals on the phone were absolutely professional and ready to assist. Don’t waste your time calling anyone else - this company is the real deal - First Rate says it all!! ??????" - Joan D.
(Google Review)
"The men were very careful to safeguard the floors and surfaces in my home."
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